Fault report can be found under the menu Execute but also inside a service object, at the bottom, after the Add button.
To create an fault report:
The rest applies to both options. But in alternative 2, you get information about the service object automatically in the fault report.
Now you can (depending on your user permissions) click Assign and Assign a Resource Fault Report. A notification (e-mail or text message) then goes to the assigned technician / resource that a fault report is awaiting action.
Or click on Generate a work order.
The fault report then will become the basis for a new Work-order.
You can give the customer the permission to enter fault reports directly into the system. Then the customer can follow what happens with the fault report – both the current and any previous one. Read more about how to create accounts for customer under Add sign in for customer.
Log in with your admin account.
Under Group settings you will find Edit fault report settings.
View, Create, Edit, Delete, Convert to Work Order, Remove Uploaded Files
Option 1 – FaultReport integration:
Option 2 – add a link on your website:
It is, of course, also possible to simply link to Serviceprotocol.com to sign in here. If you want your logo on the sign in page, contact us and we will fix it.
This is what it looks like, for example, on the company Aveios sign in box.