Discount letter


Discount letters are used to keep track of agreed customer discounts.

You can create several discount letters with different discount rates, enter different discounts on different article groups in the same discount letter or discount on everything. That way, you do not have to remember if a particular customer received a discount, on which items and how much.


An xls template is available for download. The template helps you create discount letters which you then upload to the system. Once the discount letter has been created, you can directly add or delete article groups and / or change the discount rate directly in the system.

Here’s how to add a new discount letter

Step 1: Download the xls template

You use the template for all your different discount letters, so you only do this step once.

  1. Go to Register – Discount Letters.
  2. Click the +sign. A pop up will open.
  3. Under the heading Templates you find a xlsx file. Download and save the file to your computer.

Step 2: Create a xlsx-file

Open the xlsx file on your computer and fill in the article groups and the discount (only a number, you do not need to type the% sign) you want to give for each article group in the xlsx document. Save the document with a new descriptive name, so it is easy to find.

Step 3: Upload the xlsx file

  1. Open app.Serviceprotocol.com and the function Discount letters.
  2. Click on the + sign.
  3. Give your Discount letter a name.
  4. Upload your xlsx file.
  5. Click Save.
  6. If you want to change something, click Edit.

TIP: Discount on everything? Create an xlsx file where the Article group field is empty, enter the discount, save and upload the file. The system will then apply the discount to all items.

NOTE! Right now we have a small bug so you need to click Edit and add the discount again. We are working to fix this asap!

Step 4: Link customers to discount letters

  1. Access the customer via Register – Customer.
  2. Click Edit at the bottom of the page.
  3. Add the discount letter.
  4. Click Save.

Modify, delete, add

You can see which customers are connected to a discount letter by clicking on the discount letter. If you want to change something in the discount letter, article groups and / or discount rate, click Edit.

To add a discount for an article group, click on + add new discount row.

Information to administrators

Permissions concerning Discount letter:

View, Create, Remove